Privacy Policy
Home – Privacy Policy
Last Updated: 25 August 2026
Matruhi Real Estate (“Matruhi,” “we,” “us,” or “our”) operates the website matruhi-realestate.com, providing property buying, selling, renting, and brokerage services within India. This Privacy Policy explains how we collect, use, share, and protect your personal information, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By using our website or submitting your information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
- a) Information you provide directly: – Name, phone number, email address – Property requirements (type, location, budget, purpose — buy/sell/rent) – Property details, if you are listing a property for sale or rent (address, ownership details, photos, price) – Payment-related information necessary to process the ₹500 enquiry fee (processed via our payment gateway partner) – Any messages or documents you share with us via forms, email, or phone
- b) Information collected automatically: – IP address, browser type, device information – Pages visited, time spent, referral source – Cookies and similar tracking technologies (see Section 6)
We do not collect or store your card, UPI PIN, or net-banking credentials — these are processed directly and securely by our payment gateway partner (Razorpay), which is independently PCI-DSS compliant and RBI-regulated.
2. How We Use Your Information
We use your information to:
- Process and respond to your property buying, selling, or rental enquiries
- Match your requirements with suitable properties, owners, buyers, tenants, or brokers
- Process payment of the applicable enquiry/service fee
- Contact you via phone, email, or WhatsApp/SMS regarding your enquiry or listing
- Improve our website, services, and customer support
- Send updates about new properties or offers (only where you have not opted out)
- Comply with legal obligations and resolve disputes or complaints
3. Sharing of Your Information
We may share your information with:
- Property owners, sellers, tenants, or brokers, as necessary to fulfil your specific enquiry (e.g., sharing your contact details with a broker to help you find a property)
- Payment gateway providers (e.g., Razorpay), solely to process your payment
- Service providers who assist us with hosting, communications, or analytics, under confidentiality obligations
- Government authorities or law enforcement, where required by law, court order, or to protect our legal rights
We do not sell your personal information to third parties for their independent marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfil your enquiry, provide our services, and comply with legal, accounting, or regulatory requirements. You may request deletion of your data as described in Section 7 below.
5. Data Security
We implement reasonable security practices and procedures, including access controls and secure data handling, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyze website traffic. You can control or disable cookies through your browser settings; however, this may affect certain website functionality.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal and legitimate business retention requirements
- Withdraw consent for marketing communications at any time
- Raise a grievance regarding the handling of your personal data
To exercise any of these rights, please contact us at info@matruhi.gmail.com.
8. Third-Party Links
Our website may contain links to third-party websites (such as broker profiles or partner sites). We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal information from minors.
10. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of the Grievance Officer are as follows:
Grievance Officer Matruhi Real Estate Ahmedabad, Gujarat, India Email: info@matruhi.gmail.com
Any complaints or concerns regarding the processing of your personal information will be addressed within the timelines prescribed under applicable Indian law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please contact:
Matruhi Real Estate Ahmedabad, Gujarat, India Email: info@matruhi.gmail.com
